Review Site Series: Business Owner Responding to a Review

Welcome to our second blog post in our Review Site Series! For this post, we wanted to focus on the ability of a business owner to respond to a review.

Many review sites allow business owners to respond to an online review, but many do not. What do you think about this? Do you think business owners should have to ability to candidly tackle their naysayers and conversely, publicly thank their supporters?

We at ReviewInc feel that it’s very important for a business to have the opportunity to respond to a review, be it negative or positive. More often than not, it is impossible for a business owner to gather personal contact information from just looking at a reviewer’s profile (Even worse so if the reviewer posted anonymously; nightmare!), so we feel it’s imperative for a business owner to be able to respond right there within their business listing page.

And, if a business owner is not able to respond on their business page directly, they should at least be able to have the option to gather contact information or message the reviewer privately, regardless of if the reviewer’s profile provides an alias or not.

What are your thoughts? Feel free to share in the comments below!