Review Management Software for Home Services
Boost Your Online Reputation & Grow Your Business
Increase leads, manage reviews, and boost your rankings. Our all-in-one software helps home service professionals grow their businesses effortlessly.
Automate processes to spend less time behind a computer and more time in the field, doing what you do best.
Essential Tools to Grow Your Practice
- Online Review Monitoring: Keep an eye on what clients are saying across platforms, like Google and Facebook.
- Review Requests: Automatically prompt clients to share their experiences.
- Messaging: Streamline communication with clients through efficient messaging systems.
- Social Engagement: Actively engage with your client community on social media platforms.
Addressing the Challenges of Home Services
Monitor client feedback and improve online reputation
View reviews, ratings, and listing issues on sites like Google, Facebook, and industry review sites for a variety of home service types (plumbing, electrical, landscaping, etc.) on a single dashboard.
Quickly reply to reviews using AI, then share positive feedback where it matters most.
Gain clear insights with straightforward reports on your location’s performance.
Automate Review Requests and Stand Out
Collect positive reviews to build trust, boost your local search rankings, and increase your business visibility, helping you attract more clients.
Choose from pre-built, adaptable templates or create fully customized requests. Our AI tools can automate replies and help clients write impactful reviews.
Use QR codes and NFC tags to streamline feedback requests for a fast, easy process.
Centralize and Streamline Customer Communication
Engage clients via email, text, and web forms. Use two-way messaging for valued, consistent contact.
Streamline client check-ins with email and text links, reducing wait times and improving satisfaction.
Modernize with customizable web forms for easy connections and smooth onboarding, enhancing client intake and service processes.
Engage and Connect on Social Channels
Share reviews across social channels using our scheduling system to organize and share your best reviews.
Enhance client relationships on social media with alerts for new comments and AI-driven content creation.
Showcase real success stories with testimonial widgets featuring videos and photos to build credibility.
Ready to boost your online presence?
Increase reviews, increase rankings and increase your customer base.
Frequently asked questions
What Is Reputation Management for the Home Improvement Industry?
Reputation management involves monitoring your online reviews and actively engaging with your customers online. It’s a must in the digital age. When homeowners hire home improvement contractors or service providers, they want to know the company is trustworthy and reliable.
How you handle online reviews and ratings on platforms like Google, Yelp, Angie’s List (now Angi), and HomeAdvisor is key. Positive feedback can significantly boost your credibility and attract new customers, while addressing negative reviews promptly and professionally can help mitigate damage to your reputation.
Whatever niche you fill in the home improvement industry, our software can help you manage your interior design software reviews or respond to negative reviews about your landscaping company. It’s about taking control of how people see your business.
We offer fully customizable software for:
- Contractor reputation management
- Landscaping reputation management
- Pool builder reputation management
- Plumber reputation management
- Mason reputation management
- Carpenter reputation management
- Painter reputation management
How to Effectively Manage Your Reputation Online
Reputation is everything in the home improvement services business. Here are some ways to effectively manage your reputation online:
Monitor your online reviews.
It’s essential to keep tabs on your online reviews across platforms like Google, Angi, and HomeAdvisor. Set up notifications or alerts to stay informed whenever new reviews are posted and respond to reviews—good or bad. This proactive monitoring helps you address issues promptly and leverage positive feedback to your advantage.
Automate review requests.
Streamline the process of gathering customer reviews by automating review requests. Set up automated emails requesting feedback from satisfied clients. Make it easy for customers to leave reviews by providing direct links to your preferred review sites. ReviewInc can help you set up automated review requests and much more, so your team can focus on what matters: serving clients.
Respond to negative reviews.
Negative reviews are “stickier” than positive reviews. That’s because humans have a natural negativity bias, which causes us to respond more strongly to negative information than positive or neutral information.
It’s essential to respond to negative reviews right away—even if the customer is in the wrong or is exaggerating their complaint. Make your response respectful and empathic. Offer to resolve the issue. This demonstrates to future customers that you value feedback and are willing to take steps to make things right.
Claim your business listings.
Claiming your business listings on review platforms and directories gives you more control over what people see about your business. Be sure to post photos highlighting your work and ensure your business address and other vital information is correct. ReviewInc can help you respond directly to reviews on these platforms quickly and easily.
Turn reviews into testimonials.
Amplify stellar reviews that come in through Google, Facebook, and other sites by turning them into testimonials on your website. Testimonials act as endorsements of your services, reinforcing your credibility with potential clients.
And people trust the experiences of others. A huge survey of 40,000 people across 56 countries found that nearly 9 out of 10 consumers said they trusted peer recommendations over traditional advertising.
How ReviewInc Can Help Your Home Improvement Business
It takes a long time to build a good reputation, but you can lose it in a flash with just a few bad reviews. That means you need to take control of your online reputation. Here’s how ReviewInc’s reputation management platform can help your home improvement business:
Monitoring review sites – ReviewInc’s user-friendly tools help you to respond to reviews quickly and easily.
Collecting feedback – You can use this information to encourage sharing where it’s important.
Amplifying positive reviews – Easily turn reviews into testimonials on your website and social media accounts with one click.
Collect new reviews, automate review requests, and create custom email and text campaigns,and see how you stack up against your competitors—all in one place. ReviewInc makes it easy. Get in touch to schedule a demo of our contractor reputation management software today.
Do online reviews really matter?
Online reviews have a huge impact on customer decisions. In one survey, 84% of respondents said online reviews were very important (55%) or important (29%) when choosing a service business or tradesperson.
Having positive reviews builds trust and can help you grow your home improvement services business. ReviewInc’s leading-edge home services software can help you get more reviews and manage existing ones.
What are some ways to ask for a review?
There are so many ways to ask for reviews today, online or in person. You can ask for reviews via SMS text or email, through social media, in person or over the phone, on service receipts, and even via a chatbot on your website.
Does it matter how many reviews I have?
Yes, research shows that the number of reviews a company has matters. And the more recent reviews you have, the better. Authentic, detailed reviews from satisfied customers carry the most weight. Search engines also notice when you have a lot of positive reviews, which may give your search rankings a boost.
What do customers look for in home services reviews?
Customers typically look for reviews that highlight the quality of your work, punctuality, communication skills, and overall professionalism. They want assurance that you’re reliable, capable, and responsive. Don’t be shy about asking satisfied customers to be specific about what they liked most about working with your company. Details matter.
Should I respond to negative reviews?
You should always respond to negative reviews. It shows your commitment to customer satisfaction and gives you a chance to resolve issues and make things right.
How can ReviewInc help my home services business get more reviews?
ReviewInc’s industry-leading tools can help you automate review requests, monitor your online reputation, and efficiently manage and respond to reviews, and more, boosting your online presence and reputation.
Have questions?
Our team has answers.
