ReviewInc Online Review and Reputation Management Blog

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How to Handle Blank One-Star Reviews

Your business may have received a 1-star review, and of course, it isn’t delightful. Rather it is dreaded. However, consider what if you had several with no actual feedback? Several one-star ratings are tanking your overall average, hindering your brand image, and damaging your rankings.…

Golda CriddleMay 10, 2021

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Why Reviews are Important for Search Engine Optimization

You’ve probably heard about SEO a lot. It’s almost a buzzword! SEO or Search Engine Optimization is the process of using the best keywords for your business to help connect you with your ideal customer. So when they search Google for specific words that match…

Golda CriddleMay 3, 2021

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Is the 5 Star Rating System Accurate?

Star rating systems are the basis for gauging whether to buy a product or use a service for many consumers, but are they accurate? It’s become the staple research we do when making any purchase decision, making it imperative for companies to manage their online…

Golda CriddleApril 26, 2021

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Should Employees Leave Fake Reviews?

Reviews are such an important component that many companies have taken to encouraging their current and former employees to leave fake reviews just to get their numbers up. This is because reviews have become a staple part of a business's online reputation. Having enough positive…

Golda CriddleApril 19, 2021

Customer Feedback Online Reviews Reputation Management Reputation Management Platform Review Management Review Management Software

Why We Don’t Recommend Review Gating

Review gating is a form of asking for reviews based on a guaranteed high rating. We know how critical online reviews are for your business. Many will go to extreme lengths to improve their online reputations. You’ve probably heard of fake reviews, but not…

Golda CriddleApril 12, 2021

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Why Google My Business Is Important to Business Reviews

Google never fails to update its features. A Google My Business account helps your business show up in search results when people are searching online for products and services. Even better? Google My Business is totally FREE, making it an affordable marketing tool for any…

Golda CriddleApril 6, 2021

Brand Management Fake Reviews Online Reviews Reputation Management

How to Handle Fake Business Reviews

Negative reviews that are clearly fake reviews can hurt a carefully kept business reputation so it is important to take action. Online reputation is a critical part of business practice. As the landscape of online reputation expands, businesses will inevitably experience fake reviews at some…

Golda CriddleMarch 26, 2021

Brand Awareness Brand Management Customer Feedback Online Reviews Review Management Review Management Software

How Has the Mask Mandate Impacted Reviews in 2021?

Online reputation has become a significant way businesses rely on for marketing. Reviews are the primary way people choose a business to work with or a restaurant to try. 93% of customers read online reviews before buying a product, showing how heavily people rely on…

Golda CriddleMarch 19, 2021

Brand Awareness Brand Management Online Reviews Reputation Management Review Management

How the Pandemic Has Changed Online Reputation

Ever since the beginning of the pandemic, the online demand for services and products has risen beyond expectation. This rapid growth has also significantly increased the volume of online reviews. A recent poll of consumers concluded that 71% believe reviews matter more today than ever…

Golda CriddleMarch 10, 2021

Brand Management Customer Feedback Online Reviews Reputation Management Review Management Software

How to Respond to Negative Reviews

Wondering how to respond to negative reviews? Despite all your efforts to provide excellent customer service, businesses inevitably experience negative reviews at some point. Getting negative reviews can be frustrating. Facing personal error is challenging and many don't like confrontation. Business success also heavily relies…

Golda CriddleMarch 3, 2021