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Frequently Asked Questions
ReviewInc is the premium end-to-end solution for organic reviews encompassing monitoring, collecting, and amplifying reviews so you can get more customer feedback. The software covers an industry leading 600 Review Sites and connects with over 500 counterpart systems (CRM, Social Media, Help Desk, Newsletters). ReviewInc can integrate into your website, using your branded URLs, email, etc., if you choose. We work your way.
ReviewInc turns customers into brand enthusiasts, increasing your business’ sales. See real reviews from happy customers on the review sites that matter the most. Increase your star ratings, and get more customer feedback – ultimately getting new customers in the door!
Customers read online reviews and search engines display star ratings.
Any local merchant listed on Google Maps. This works for brick and mortar locations, as well as home-based businesses that service others (plumbers, electricians, etc.). With ReviewInc you can get more customer feedback and boost your online reputation.
Complainers feel motivated to complain, while happy customers are more silent. Get more customer feedback that is positive with review campaigns with ReviewInc.
We track your online reviews across over 600 review sites via APIs, etc. Receive real-time alerts, daily, weekly, or monthly reports of ratings and reviews on the review sites that matter for each of your locations.
To get more customer feedback, ReviewInc creates a custom website that serves as a landing page where all your customers can leave private feedback. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.
Yes. It’s easy for customers to share reviews via smart phones, tablets and kiosks. We offer free configuration instructions for your own tablets and smart devices.
Yes. All portals and email reports work on modern mobile phones.
Yes. The ReviewInc platform includes automated posting to social media channels, as well as social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.
The platform allows you to communicate with your customers about your business. We do not use your customer contact information for any other purpose.
Yes. The platform integrates coupons and referrals that allow you to reward customers for their private feedback. You can decide what the coupon can be, and when a customer can use it.
Yes. An instant alert for any sophisticated filter can be set up, and immediately sent to the appropriate destination (email, webhooks, social media, help desk ticketing, CRM case, etc.).
In additional to social media automations, ReviewInc sends automatic thank you and follow up emails to your customers. They are then asked to share their review on popular review sites that matter most.
No. Certain review sites filter reviews that are poor quality. High quality reviews speak from a unique first person experience and are less likely to be filtered.
It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well as the quality of your previous reviews. The organic and steady approach usually takes between 2 to 6 months to significantly increase your ratings.
The dashboard lets you filter and report on just about anything you can imagine.
Upon signing up, we will give you a unique login and password to your Customer Portal to access anytime.
ReviewInc can handle businesses with up to 50,000 locations. Individual users can be given read/write access to specific location, region, or location group.
ReviewInc only encourages the sharing of real reviews from real customers, which is compliant with all review sites.
Upon signing up, ReviewInc will help you setup and configure your account, custom website, and Customer Portal.
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