Guest Blog: A New Voice on How to Handle Negative Reviews
From Fortune 500 companies to family-owned shops, online reviews have given consumers a powerful new voice and potential customers an inside look. Yet, owners often complain that their businesses are mischaracterized and wonder how to handle negative reviews. A Window On the World of Customer Experiences A review provides a window on the world of […]
Best Time of Day to Post to Social Media
We’ve touched on Social Media Marketing in previous blog posts on marketing. There is no doubt that your online business reputation could benefit by incorporating social media to boost your business brand. Knowing how to use social media efficiently so that you get the most optimal results for the best time of day spent is […]
Best Advertising Channel 2018
In the last five years, ReviewInc conducted several studies of over 15,000 U.S. Consumers asking what they seek out most before selecting a business, service or product. Now, with five years of data, the answer is clear: Review Sites are the most critical to the purchase decision and by far the best advertising channel. The study asked consumers to provide only […]
How to Use QR Codes to Improve Your Online Reputation
Sometimes, the best inventions to improve your online reputation come in the form of tiny little squares. After a long hiatus, and with some hiding in our favorite mobile apps, QR codes are back and in a big way. Here’s why: QR Codes are about to go through a major rebirth thanks to Apple. Recently, […]
When Do Customers Write Reviews?
Recent ReviewInc studies have shown how critical feedback and reviews are to a business’s revenue and growth. Useful feedback and reviews are critically valuable, however, gathering reviews presents challenges. A new study shows just how difficult it can be to obtain feedback and reviews, as well as the best way to get them. This year, 2,002 U.S. Consumers (53.9% Male […]
Rewarding Your Server for Good Service
Last week, one of our very own staff members here at ReviewInc noticed a couple of very interesting things during a restaurant visit. One, the restaurant was utilizing old iPhones as part of their server payment books. Two, she noticed that at the bottom of her receipt, there was a little note asking customers to […]
You’ve Just Been Yelped
You all are probably very familiar with the popular review site Yelp by now. The concept is fairly simple: you visit a business and you write a review about your experience. You can also add “tips” and photos if you’d like. But this experience is typically experienced only by the consumer, not the business owner. […]
Taxi Driver Leaves Scathing Reviews of His Own Passengers
We are all very familiar with the online review process. You visit a business. You either receive great or terrible customer service. Depending on how passionate you are about the level of customer service you received (or conversely, did not receive), you then perhaps choose to write an online review to share your experience with […]
