Automotive Industry Reputation Management
Boost Your Online Reputation & Grow Your Business
Increase leads, manage reviews, and boost your rankings. From car dealerships to auto repair shops, our all-in-one automotive industry reputation management software allows you to grow your business with ease.
Essential Tools to Grow Your Practice
- Online Review Monitoring: Monitor client feedback on platforms such as Google, Facebook, and automotive review sites.
- Review Requests: Automatically prompt customers to share their experiences.
- Two-Way Messaging: Streamline communication with customers through efficient messaging systems.
- Social Engagement: Actively engage with your client community on social media platforms.
Addressing Challenges of The Automotive Industry
Monitor client feedback and improve online reputation
Manage and monitor your reviews across Google, Facebook, and industry sites like DealerRater and Cars.com to boost your brand’s visibility and credibility.
Receive instant notifications for new reviews, enabling quick responses to enhance customer satisfaction and prevent issues from escalating.
Get comprehensive, tailored reports that provide actionable insights and reveal key trends to help guide your strategic decisions.
Automate Review Requests and Stand Out
Collect positive reviews to build trust, boost your local search rankings, and increase your business visibility, helping you attract more clients.
Choose from pre-built, adaptable templates or create fully customized requests, and use AI tools to automate replies and help clients write impactful reviews.
Streamline feedback with QR codes and NFC tags for a fast, contactless process.
Centralize and Streamline Customer Communication
Engage customers via email, text, and web forms. Use two-way messaging for valued, consistent contact.
Streamline check-ins with email and text links, reducing wait times and improving satisfaction.
Modernize with customizable web forms for easy connections and smooth onboarding, enhancing sales, service, repair, or rental processes.
Engage and Connect on Social Channels
Share reviews across social channels using our scheduling system to organize and share your best reviews.
Enhance customer relationships on social media with alerts for new comments and AI-driven content creation.
Showcase real success stories with testimonial widgets featuring videos and photos to build credibility.
Ready to boost your online presence?
Increase reviews, increase rankings, and increase your customer base.
Industry Insights: Auto industry reputation management
Frequently asked questions
Why do I need Auto Industry reputation management software?
Car dealership ratings and reviews matter—a lot. Streamlining review collection for your dealership across major and auto-specific sites is vital for the 95% of car buyers who rely on online reviews before purchase.
Positive reviews boost dealer website visits by 90% and dealership visits by 5.3 times, driving customer satisfaction and brand image.
Here’s how reputation management software can help your dealership:
Keep tabs on what people are saying. Car dealership management software lets you easily track what people are saying about your dealership across different review sites, such as Google, DealerRater, and more. By centralizing this information, you can more easily monitor feedback and spot trends.
Respond promptly. Quickly responding to reviews—whether they’re positive or negative—shows you value customer feedback. With automotive marketing software, you can quickly address any concerns, turn a negative experience into a positive one, and demonstrate your commitment to customer service.
Build trust. Customers overwhelmingly refer to reviews before making a purchase decision. A collection of genuine, positive reviews can boost trust and make your business seem more credible to prospective buyers.
Boost SEO and online visibility. Positive reviews and active engagement can improve your dealership’s online visibility. Search engines see reviews as user-generated content, which can boost your SEO rankings.
Improve your operations. By regularly monitoring and analyzing reviews, you can identify areas where your dealership excels and where it might need improvement. This ongoing feedback loop can drive operational changes that enhance the customer experience.
Gain competitive insights. By monitoring your reviews and those of your competitors, you can gain valuable insights into the market, learn what customers value most, and capitalize on where competitors are falling short.
Influence purchasing decisions. Positive reviews can serve as powerful testimonials, influencing others to choose your dealership over competitors. They provide social proof that others have had good experiences buying or servicing their cars at your dealership.
Get key metrics and reporting. Many review management platforms offer analytics that can help you measure your online reputation over time, track responses, and more.
Encourage employee accountability. By sharing reviews with your staff, especially those that name specific employees for praise or criticism, you can incentivize high standards of customer service.
How does ReviewInc help with Auto Industry reputation management?
Automatic Review Alerts
ReviewInc sends alerts when a review comes in so that you can address it quickly if needed. If the review is on Facebook or Google, you can respond directly within our car dealership management software.Competitive Reports
ReviewInc’s automotive marketing software includes reports on your competition and their rankings so your business can stay ahead.Data and Insights
ReviewInc displays business reviews in one place, making it easy to keep track of insights. Our software also automatically generates data so you can spend less time managing reviews and more time selling cars!Faster Review Collection
Our platform is a fast, mobile-friendly way to receive customer feedback via email or SMS, which encourages more reviews. Read more about ReviewInc’s reputation management software for car dealerships here.
How can I effectively manage my online reputation?
You know you should be managing your online reviews, but you need an effective strategy. Here are some tips:
Monitor your listings.
Claim your business listings and make sure they are accurate and updated on all auto dealership review sites. With ReviewInc, you can see all listings in one place and our software highlights those that are inaccurate so that you can easily address them.
Respond to reviews.
ReviewInc makes it easy to respond to reviews right away. We’ll send an alert as soon as your business receives a review—good or bad. That way, you can reply immediately and turn a potentially bad experience into a good one.
Turn reviews into testimonials.
Positive reviews of your dealership are free advertising you can use to attract new customers. ReviewInc can turn reviews into testimonials with ease on your website. You can also use one-click sharing to social media sites like Facebook, Twitter, LinkedIn, or Google Maps.
Ask for feedback.
Always ask for public reviews or even just private feedback to improve customer experience. ReviewInc’s email and text campaigns make this simple and easy. Ask customers, your service department, or your sales department for feedback and customize campaigns as needed.
What distinguishes ReviewInc's reputation management services for the automotive and dealership industry?
ReviewInc is distinguished by our technology and personalized service. Our AI-backed reputation management software includes over 600 review sites featuring key automotive platforms like DealerRater, Cars.com, CarGurus, and RepairPal. We also offer seamless integration with customer relationship management (CRM) systems and social media tools.
With live, US-based phone, email, and chat support, alongside free product updates, ReviewInc ensures your automotive brand is consistently represented across vital digital platforms.
Which review sites does ReviewInc support?
ReviewInc’s platform helps automotive businesses connect with over 600 review sites, including key sites like Google and Facebook, as well as car dealership, and automotive service and repair focused review sites like DealerRater, Cars.com, and CarGurus, for truly comprehensive coverage. Monitor and respond to your reviews from a single, easy-to-use platform. Learn more about the importance of main and automotive review sites here.
Is ReviewInc secure and compliant?
Absolutely, we take compliance and security seriously. ReviewInc only encourages the sharing of real reviews from real customers, which is compliant with all review sites. We are independently verified to be secure and HIPAA compliant. Our software comes with security features such as full data encryption and double-encrypted passwords. Read more about our third-party verification on our Awards and Certifications page.
Have questions?
Our team has answers.
