Comcast has never quite topped the list when it comes to excellent customer service. Horror story after horror story has surfaced as of late. Take this call, for example. But Comcast is making an effort to reconcile the previous bad-boy image that the public has of it. One of the ways it is doing this is by testing a feature that allows its customers the ability to track and rate technicians anytime they have a scheduled appointment.
The new service is scheduled to begin the first set of trials in Boston this week. It will be available within Comcast’s MyAccount app, using push notifications to alert users of how far out the tech representative is from arriving. Contingent on the success of the first set of trials, this could become available sometime soon in your area.
It’s clear that Comcast has a long journey ahead of them in the way of customer service. But you know what they say, “A journey of a thousand miles begins with one small step.”
In the meantime, small business owners could serve to benefit from our service that allows them to track their reputation online. Please give us a call at 877-9REVIEW or email us at [email protected] and we’d be happy to give you more information.