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Horror Stories of Marketing Fails You Can Learn From

As some of you are celebrating Halloween – the holiday filled with ghosts, goblins and candy, this week's blog is themed to fit the season. A lot can be learned from horror stories about businesses making marketing fails. Here are some of the worst marketing…

neil@smokestudios.co.zaOctober 31, 2018

Brand Management Customer Feedback Online Reviews Reputation Management Review Management Review Management Software SEO

5 Tips to Strengthen Your Small Business

Word of mouth is great, but the internet has proven to be greater. Information travels instantly and word of mouth has taken on a new face in terms of online reviews. There is no doubt that having an online presence and maintaining that presence is…

neil@smokestudios.co.zaOctober 23, 2018

Brand Awareness Brand Management Customer Feedback Google Healthcare Reviews Online Reviews Reputation Management Review Management Review Management Software Studies / Surveys Yelp

Healthcare Platforms-Advice For Choosing a Doctor

Health is something we can all relate to. We exercise, try to get at least 7 hours of sleep and attempt to eat well – all in the name of health. Some people take their health into their own hands by becoming a drill sergeant,…

neil@smokestudios.co.zaSeptember 10, 2018

Brand Management Customer Feedback Facebook Google Online Reviews Reputation Management Review Management Review Management Software Yelp

15 Facts About Online Reviews For Small Business Owners

Keeping up with the trends is what keeps your brand and your business afloat and valuable to your potential customer. Let’s face it, those that do, succeed and those that don’t – well you already know. Look at Madonna – the mega superstar for example.…

neil@smokestudios.co.zaAugust 27, 2018

Online Reviews Reputation Management Review Management Review Management Software Studies / Surveys

Management Software for Review Sites

The internet has taken over every part of our lives. It helps us connect with friends and family while providing information, access and entertainment. But one surprising thing that has happened in the past several years is the aggregated knowledge and wisdom that are review…

neil@smokestudios.co.zaMarch 10, 2018

Anonymous Reviews Online Reviews Reputation Management

Lincoln’s Anonymous Review

In the history of flaming negative reviews, one stands out as a pivotal moment. Through the pseudonym “Rebecca” in 1842, a young Abraham Lincoln wrote a letter that was published in the Sangamo Journal, criticizing the Illinois State Auditor, James Shields (a copy of the…

neil@smokestudios.co.zaFebruary 11, 2016

Facebook Google Studies / Surveys Yelp

Asking for Bad Reviews?

Should business owners be required to ask unhappy or angry customers to put a review on review sites like Yelp/Google+? Old fashioned bulletin boards with notes from customers have become more of a novelty. They have been replaced with testimonials on websites that are indexed…

neil@smokestudios.co.zaApril 7, 2015

Online Reviews Yelp

Is Charging Your Customers $500 per Bad Review Ethical?

It has recently come to light that a New York Hotel (Union Street Guest House in Hudson, New York) has a clause etched into its contract stating that: " will be a $500 fine that will be deducted from your deposit for every negative review of…

neil@smokestudios.co.zaAugust 6, 2014

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The Dos and Don’ts of Responding to Negative Reviews

Has your business received negative reviews? Criticism is a part of life, and often it can be helpful even when it’s a little hard to handle. But when this criticism is online for the entire world to see—suddenly it stops seeming so constructive. Luckily, even…

neil@smokestudios.co.zaDecember 21, 2012

Negative Reviews Archives - ReviewInc

Horror Stories of Marketing Fails You Can Learn From

5 Tips to Strengthen Your Small Business

Healthcare Platforms-Advice For Choosing a Doctor

15 Facts About Online Reviews For Small Business Owners

Management Software for Review Sites

Lincoln’s Anonymous Review

Asking for Bad Reviews?

Is Charging Your Customers $500 per Bad Review Ethical?

The Dos and Don’ts of Responding to Negative Reviews

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