birdeye

Birdeye Competitor Overview: ReviewInc

ReviewInc is the best of the BirdEye competitors and here are 5 reasons why you should choose ReviewInc.

  1. BEST Online Review Management Software

  2. BEST Online Reputation Software

  3. BEST Review Monitoring for Customer Reviews

  4. BEST Way to Generate Reviews

  5. Optimal Business Reputation Improvement

Plus, ReviewInc is the price performance leader

There are alternative online reputation management companies that help manage your business reputation, including BirdEye. However, no alternative is as thorough with reporting, business analytics, the number of review sites, monitoring, collecting, and amplifying your online reputation as ReviewInc.

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Let’s look at a few other reasons why ReviewInc is the best BirdEye competitor that won’t break your budget…

monitors the most review sites and languages to help your business go global

ReviewInc monitors the MOST review sites of any other online reputation management service (over 600 vs. less than 250 with BirdEye), ensuring you have the widest coverage and reduces the risk of missing any review opportunities. Plus, ReviewInc is the ONLY Reputation Management system that offers 26 different languages providing you unlimited global access for worldwide business reputation management.

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improve seo for your business, instead of BirdEye’s

BirdEye hosts “your” reviews on “their” website–so THEY get YOUR traffic, which helps THEIR SEO–not yours! With ReviewInc, you get:

  • Review Collection Widgets
    Embed review collection widgets on your business websites or social pages to reach your customers easily which brings traffic to your site, not BirdEye’s.
  • Testimonial Widgets
    Embed testimonial widgets on your business websites or social pages to seamlessly display how your customers feel.

HIPAA Compliant

ReviewInc is one of the ONLY online reputation management software system that is 3rd party verified HIPAA Compliant. The system delivers secure admin access with full data encryption, double encrypted passwords, including the unique ability to hide client’s names (a HIPAA requirement), making it one of the industry’s most secure review management platforms with full HIPAA Compliance.

This is especially vital for medical practice reputation management!

At $50k per penalty—you can’t afford a single mistake! ReviewInc is the best  BirdEye competitor since the software follows HIPAA requirements. 

writers block? Reviewinc can help

With BirdEye, you have to create replies to every review manually. In contrast, ReviewInc includes an automated Review Response Creator that provides thousands of unique responses in seconds. With a simple click, the Response Creator will write a professional response–saving you time!

respond and engage with your customers

BirdEye’s system does not keep all communication with your customers organized, so email threads between customers and your support department looks disjointed.

ReviewInc has Private Feedback Response Management, which allows you to see a customer’s review that might require a response, including whether or not there has been a response, and allows you and others to send an email reply from a central address within the ReviewInc system.

You can then view a “thread” of everyone’s reply (including the customers) in one location—ensuring timely and thorough resolution so nothing slips through the cracks.

reviewinc reaches more customers

You may or may not be reaching your customers with BirdEye, because there is no way to know if emails sent to faulty addresses are going through.

ReviewInc’s Patented Adaptive Email Domain Name Correction automatically fixes faulty email addresses, whenever possible, to ensure customers are reached without error. ReviewInc’s email system is optimized to deliver through spam filters, resulting in higher open rates than BirdEye’s.

the best support staff

ReviewInc offers live chat onsite so your questions or problem can be addressed right away! Even better, an actual person is on the other end, not a robot like on BirdEye’s site! ReviewInc’s unmatched customer support gives thorough live demos of the platform and excellent live training webinars so you are confident in knowing the software.

Isn’t ReviewInc starting to look like the best BirdEye competitor?

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For a more detailed look at how ReviewInc compares to BirdEye, see the competitive matrix below:

Category ReviewInc Birdeye
Business Data It is important to be able to customize business data to meet industry needs. ReviewInc’s platform is very flexible and covers over 600 review sites.
Business Insights: Business Evaluation
Real-time – Google & Facebook (seconds)
Other Review Sites: At most every 24 hours
Competitive Data
Fully Customizable Data
Review Tracking
Number of Review Sites Offered 600 250
Reporting Your Dashboard can show as few or as many graphs and charts as needed, and you can send it via email to other coworkers. You can also change the colors to match company branding.
Competitive Reports Regional & Local: see your closest competitors
Competitor Ranking
Email Reports
Replicate Dashboard in your email
Create Customizable Daily/Weekly/Monthly Report and allow for any combination of timeline reports
Mobile friendly email reports
User specific reports
PDF reporting
Track reviews and ratings over time
Listing Consistency
Fully customizable colors to match company colors, type and branding.
Analysis ReviewInc analysis is very robust and thorough, showing sentiment, by location, employee insights and advanced filtering.
Flag potential pain points – location-based reports
Discover sentiment trends
Sentiment Analysis/Opinion Mining
Identify shifts in negative feedback sentiment
Measure ROI
Competitor Analysis
Compare sentiment: Where are you winning?
Identify overall business themes
Track trends
Converts unstructured feedback
Employee insights
Evaluate employee performance
Dashboard
Customer onboarding
Role-based dashboards
Time zones
Filter by rating, time period, source, review site, ticketing stage, campaign type, custom fields, reviews matching requests, and keywords
Filter dashboard by multiple custom filters
Review Generation ReviewInc’s software is global, offering 26 different languages, a complete view of the entire review flow, automated campaigns, surveys and microsites with extended features such as substitution fields designed to empower businesses.
Collecting New Reviews
Generate Reviews on target major, local and industry sites
Business drivers
Sentiment based survey
26 Different Languages Offered 26 1
QR codes
Customizable review site rules
Automated Review Requests by Email/Text
Visual Preview of Entire Review Flow
Marketing/Survey
Review Marketing
Drip Campaign
Anti-spam protection
Automatic faulty email address correction
Customer-driven marketing
Review Campaigns
Custom email/text/timing
Automated Campaign
Upload campaign recipients in bulk via CSV or Excel file
Problem resolution system
Best practices
Customer Surveys
Surveys that fit today’s Connected Customer Journey
Survey distribution by text/email/social media
Traditional surveys
Millennial surveys
Survey Design
Run Survey Campaigns: Customer Experience and Market Research
Allow for simultaneous multiple campaign types
Custom Fields
Substitution Fields
Hidden Fields
Coupons & Offers
Campaign effectiveness reports
Microsite
Review microsite/landing page
Microsite does not promote their site
Review collection widgets & Auto-filter “spammy” reviews
Auto share reviews
Embedded reviews/testimonials widget
Review Management ReviewInc’s software monitors reviews in real-time, sends alerts, allows you to respond directly to reviews and automatically fixes broken links.
Review Site Link Management
Fixes broken links to review sites
Monitor broken links to review sites
Social ReviewInc can be integrated with Hootsuite to share reviews on social media for fresh and interesting content. And better yet, this can be accomplished with just one click!
Auto-promote reviews
Hootsuite Integration
One-click social sharing
Admin ReviewInc allows you to customize user access to software and promote your brand online.
Compliant with spam filters
Unlimited number of users
Individual user access levels: by location, dashboard only, read only, limited ability to respond to reviews
Individual user access levels: user time zone setting
Individual user access levels: user country setting
Integrates with client email system
Ability to use client’s mail domain
Create client’s own email server
Embed portal into client’s system
Security Privacy is very important. Achieve full HIPAA compliance by hiding valuable patient or customer information and using customer domains.
HIPAA Compliant
Hide client names and contact information from dashboard and emails
Domains and subdomains utilized
Data Encrypted
Double encrypted passwords
Secure access https for portal and all forms

Saves me 8-10 hours a week in analytics building that I used to have to do by hand. Their customer service/success (team) is VERY responsive and committed to helping us be successful. Would highly recommend.”

Awesome! Our online reviews have already increased and so has our average rating. Glad we made the decision to go with ReviewInc.

We absolutely love ReviewInc. –what an amazing program they have – it makes it so EASY for us to ask for feedback and hear what our customers think of us. Keep up the good work!!!

Now that you see ReviewInc is the best of the BirdEye competitors, you can strategically build your business, improve your rankings online and get the best value for your money.