Communication Software for Home Repair Services
Communicate from ReviewInc provide a great platform for two-way communication between homeowners and service technicians before, during, and after the repair.
Homeowners Can…
- Receive notifications of their service repair date.
- See real-time updates so they know when to expect the technician.
- Exchange pictures or videos of the repair to ensure that the job is done to their satisfaction.
Quick Inquiries Leads to New Business
Coming out of the pandemic, many are still wary of physical contact. In 2020, according to Sears Home Services, on average 70% of people surveyed said they put off home repairs due to the start of the COVID-19 pandemic.
However, home repairs cannot be put off forever, and doing so can be more costly. Home service repairs often require technicians who are often strangers to come into people’s homes. Contactless software makes communicating with home service technicians easy for a phenomenal customer experience.
What are the Challenges of Home Repair Services?
Reminders
Phone call appointment reminders take time and attention to detail.
The Right Person
It can be hard to find the right technician for the job.
Paperwork
There can be lots of paperwork.
Stranger
Collecting reviews of technicians is necessary but difficult.
Getting Reviews
Collecting reviews of technicians is necessary but difficult.
Auto-Communication Tools for Home Services
Check In and Notify are Communicate’s flexible software tools that use forms and messages to improve the customer experience of home service repairs to send appointment reminders, exchange pictures and video of the repair and collect feedback.
Here's How Communicate Can Help
Appointment Details
Appointment details can be set up with customer information so they receive reminders through Notify.
Exchange Photos
Homeowners can exchange photo and video of the repairs needed with the business so that the right technician is chosen for the job.
Documents & Photos
Photos of important documents can be sent via a secure server if needed.
Introductions
Business can introduce technicians to homeowners before the service so they are familiar with who is coming in.
Status Notifications
Technicians can send update notifications when they are on their way so homeowners know when to expect them.
Request Reviews
After the repair is completed, with ReviewInc software, asking for public reviews is automated so new customers can find the business for in-home repairs.
What are the Benefits of Communicate?
Contactless Forms
Can embed forms into home repair website or blog with copy/paste HTML, Forms can also be accessed via mobile phone to describe the repair needed
Check In Response Page
Can have coupons for the next repair service
Automated Notifications
Automated notifications can send appointment reminders, information on technician and repair, and updates on technician location, ETA
Communication
Communicate with homeowners and technicians from one portal
Exchange Photos, Messages and Documents
Can exchange photos, videos, and documents electronically on a secure server for better communication
Automatically Request Feedback
Can automatically request feedback and public reviews with a timed delay to attract new customers with improved business ratings
Geofencing
Check In forms can be restricted to the home area to ensure the correct technician arrives.
Multi-Language Forms Support
Multi-language forms support over 24 languages including custom field values
Have questions?
Our team has answers.
