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STUDY: 86% of Consumers Willing to Pay More for a Service Provider With Higher Ratings and Reviews

A recent survey comprised of 1,239 random adults in the United States was conducted to determine the influence of online reviews in the selection process of residential services, and here’s what was found: - A heaping 86% stated they were willing to pay more for…

neil@smokestudios.co.zaJanuary 21, 2015

Uncategorized

Umami Burger – Turning Collecting Feedback Social

The Manly Burger A popular burger chain, Umami Burger, has taken collecting feedback and turned it into a social activity. After your meal, you are given a token like the one pictured here. Then, you are instructed to insert the token into a jar by the…

neil@smokestudios.co.zaJanuary 12, 2015

Uncategorized

Mystery Woman – The Most Powerful Reviewer on Amazon?

With 2,875 reviews under her belt and #1 reviewer ranking, Ali Julia* very well could be. Although Julia refused an interview, one can garner more than enough just by her reviews alone. Everything from lip gloss to a device called the "Long Reach Comfort Wipe" that…

neil@smokestudios.co.zaDecember 24, 2014

Online Reviews Press Release Uncategorized

Comcast to Allow Customers to Track and Rate Technicians

Comcast has never quite topped the list when it comes to excellent customer service. Horror story after horror story has surfaced as of late. Take this call, for example. But Comcast is making an effort to reconcile the previous bad-boy image that the public…

neil@smokestudios.co.zaDecember 16, 2014

Online Reviews Studies / Surveys Uncategorized

Does Bad Weather = Bad Reviews?

When it rains, it pours. Literally. It has been a pretty safe assumption that bad weather puts people in bad moods. But with new research from Georgia Tech and Yahoo! Labs, apparently it is reflected in online reviews for restaurants as well. “People love to…

neil@smokestudios.co.zaDecember 4, 2014

Uncategorized

Reputation Management: Is it Easier to Recover Your Reputation or to Maintain It?

Reputation management, at its very core, is the mitigation of what people are saying about you and how you are being perceived by the general public. So what happens when you are unable to keep this under control? As we all know, word can spread…

neil@smokestudios.co.zaNovember 26, 2014

Studies / Surveys Uncategorized

Rewarding Your Server for Good Service

Last week, one of our very own staff members here at ReviewInc noticed a couple very interesting things during a restaurant visit. One, the restaurant was utilizing old iPhones as part of their server payment books. Two, she noticed that at the bottom of her…

neil@smokestudios.co.zaNovember 21, 2014

Uncategorized

Are Mobile Sites Becoming Obsolete?

Pictured above: iPhone 6 Plus (5.5 inches), iPhone 6 (4.7 inches) and iPhone 5s (4 inches) With the recent release of the iPhone 6 and iPhone 6 Plus, it is readily apparent that mobile screen sizes are growing larger. With the increase in screen real…

neil@smokestudios.co.zaOctober 29, 2014

Videos

ReviewInc – Reputation Marketing

ReviewInc helps you determine how you can make reputation marketing work for you.

neil@smokestudios.co.zaOctober 23, 2014

Online Reviews Uncategorized

Online Reviews..in Reverse? Taxi Driver Leaves Scathing Reviews of His Own Passengers

We are all very familiar with the online review process. You visit a business. You either receive great or terrible customer service. Depending on how passionate you are about the level of customer service you received (or conversely, did not receive), you then perhaps choose…

neil@smokestudios.co.zaOctober 21, 2014

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Are Mobile Sites Becoming Obsolete?

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