3 Review Trends You Need to Know About

3 Review Trends You Need To Know Let’s start with the basics: what is an online review, and why is it Important to know current review trends?  Reviews are a great way to get feedback from your customers. Reviews are critical because they are the first thing potential customers see when they visit your site.  […]

Handling Negative Feedback on Facebook – 4 Steps

4 Steps for Handling Negative Feedback on Facebook Negative feedback is a part of the business, and it’s essential to know how to handle it. It’s not always easy, but it can be done with patience and understanding.  Handling Negative feedback on Facebook is a growing problem for many companies. It’s an issue that can […]

How to Track Down Fake Users Leaving Negative Feedback

Reviews give customers the ability to vocalize their opinion and experience about a company, however fake reviews and negative feedback can really hurt your business. However, negative feedback might not always be from who you think, and you might have reasons to believe your negative reviews rare from fake customers. How can you track them […]

Social Media Hacks to Boost Online Reputation

Social media plays a huge part in connecting with your audience. This can either make you or break your reputation. Well, we’re here to show you how social media can help significantly improve online reputation by managing your brand, voice, and message. It is also a great way to connect with your customers and create […]

Don’t Be Fooled by Google Local Guides

Google has recently implemented Google Local Guides to help boost interaction between customers and businesses, offering incentives for people who upload pictures, write reviews, answer questions — it’s about creating guides to promote available and accurate information for companies. Each upload gets points that will increase “levels” as a guide and lead to monetary rewards, […]

The Ugly Truth About Review Incentives

When discussing tactics for getting online reviews, incentives often comes up as a strategy. However, companies out there are often tempted to provide incentives for reviews. It seems like a quick fix and a guaranteed solution to improve your online reputation. But is it worth it?  Not only is this firmly against policies of prominent […]

Good Review Examples and How to Ask for them

Let’s start out with some good review examples for the New Year and how to ask for them! All too often, we focus on negative reviews and how they impact business online reputation. Maybe it’s because of the way they are worded or how much they stand out, but they seem to stand out more […]

Manual ORM vs. Reputation Management Platform

It’s challenging to run a business in the age of technology, social media, and online reputation. Since there is a lot of keep track of to keep up a business’ reputation, some business owners may be wondering if investing in a reputation management platform is worth the money.  Businesses rely on online reviews from their […]

Apple Maps Adds Reviews and Ratings

Did you know Apple Maps now allows people to rate and leave reviews about businesses within their navigation platform? You might not think this is a big deal, but this change could impact your reputation score if you’re a business.  Apple Maps didn’t start as a widely used navigation system. Created back in 2012, Apple […]

How to Ask for Reviews Through Email Campaigns

Last week, we shared an article on how to ask customers for more reviews. One of the best channels to ask for reviews is through email. Email campaigns have proven to be incredibly useful for many marketing initiatives. Depending on the industry, you can see an open rate at an average of 20%. That’s a […]