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Social media plays a huge part in connecting with your audience. This can either make you or break your reputation. Well, we’re here to show you how social media can help significantly improve online reputation by managing your brand, voice, and message. It is also…

Google has recently implemented Google Local Guides to help boost interaction between customers and businesses, offering incentives for people who upload pictures, write reviews, answer questions — it’s about creating guides to promote available and accurate information for companies. Each upload gets points that will…

When discussing tactics for getting online reviews, incentives often comes up as a strategy. However, companies out there are often tempted to provide incentives for reviews. It seems like a quick fix and a guaranteed solution to improve your online reputation. But is it worth…

We all know the importance of online reputation management tools in growing reviews for our businesses. Did you know that you can use positive customer reviews to help create amazing marketing materials? People are responsive to word of mouth, and seeing testimonials from previous customers…

Did you know Apple Maps now allows people to rate and leave reviews about businesses within their navigation platform? You might not think this is a big deal, but this change could impact your reputation score if you're a business.  Apple Maps didn't start as…

One of the best ways to get more reviews for your business is to ask by email. Last week, we shared an article on how to ask customers for more reviews. One of the best channels to ask for reviews is through email. Email campaigns…

  Happy customers will give great reviews when asked! It can seem daunting to ask customers for reviews for a business, especially in person. Even online, you might be worried asking for a review could lead to a bad one. Reviews have become a major…