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Customer Feedback

Anonymous ReviewsBrand AwarenessBrand ManagementCustomer FeedbackGoogleInstagramOnline ReviewsReputation ManagementReview ManagementReview Management SoftwareSEO

Guest Blog: A New Voice on How to Handle Negative Reviews

From Fortune 500 companies to family-owned shops, online reviews have given consumers a powerful new voice and potential customers an inside look. Yet, owners often complain that their businesses are mischaracterized and wonder how to handle negative reviews. A Window On the World of Customer…
neil@smokestudios.co.za
November 12, 2018
Brand AwarenessBrand ManagementCustomer FeedbackGoogleOnline ReviewsReputation ManagementReview ManagementReview Management SoftwareWhite Label

White Label Software: A One Stop Shop to Help You Earn Money

What is a White-Label? In general, white label branding (sometimes called “white labeling”) is a manufacturing and marketing practice in which a product or service is produced by one company and then rebranded by another company to make it appear to be their own. What are the Benefits…
neil@smokestudios.co.za
September 17, 2018
Brand AwarenessBrand ManagementCustomer FeedbackGoogleInstagramOnline ReviewsReputation ManagementReview ManagementReview Management SoftwareStudies / Surveys

Best Time of Day to Post to Social Media

We’ve touched on Social Media Marketing in previous blog posts on marketing. There is no doubt that your online business reputation could benefit by incorporating social media to boost your business brand. Knowing how to use social media efficiently so that you get the most…
neil@smokestudios.co.za
September 4, 2018
business rating Brand AwarenessBrand ManagementCustomer FeedbackGoogleOnline ReviewsReputation ManagementReview ManagementReview Management SoftwareStudies / SurveysUncategorized

NEW Survey Results – A Bias That Benefits Your Business

When looking at online reviews, we see how customers’ experiences have been with a particular company. We look at the number of reviews, the business rating in stars and will even take the time out to read reviews – especially the negative ones so that…