Guide to Spotting Fake SMS Messages


The Ultimate Guide to Spotting Fake SMS Messages and Protecting Yourself What is an SMS Message?    An SMS message is sent from one mobile phone to another.    SMS messages are a form of communication between two mobile phone users. They are sent and received through a text messaging service or other messaging applications, […]

Handling Negative Feedback on Facebook – 4 Steps


4 Steps for Handling Negative Feedback on Facebook Negative feedback is a part of the business, and it’s essential to know how to handle it. It’s not always easy, but it can be done with patience and understanding.  Handling Negative feedback on Facebook is a growing problem for many companies. It’s an issue that can […]

Why Google Reviews Dominate Over Other Review Sites

Google review

Everyone has different opinions on which review site is most important to which industry, many often turn to Google reviews. You can visit one review site and see a different perception than another. Every day, more review sites come into play to bring new voices into the mix.  If you look at one review site, […]

How Google Review Policy Can Affect Local Businesses

google review

A negative Google review can have a significant impact on a business. It can lead to reduced sales and perhaps even closure of the business. The reputation of the company is at stake because new customers will judge them based on the reviews they read. However, what if the negative Google reviews and backlash come […]

4 Top Ways to Request Reviews from Review Sites

request reviews

It’s no secret how critical reviews are to a business.  At this point, it’s essential to stand out against the competition since people heavily rely on reviews to help make their buying decisions. In fact, “nearly nine out of ten (89%) consumers worldwide make an effort to read reviews on review sites before buying products […]

Four SMS Review Request Templates To Grow Business Star Ratings

request a review

You might be considering integrating SMS (text message marketing) into your business.  For most people, it’s a new way of marketing we haven’t experienced before. However, research proves SMS marketing to be highly effective and high rate of response. In fact, “SMS open rates can reach as high as 98%” (ManyChat). So, we know that […]

Why Sending a Review Request by SMS Will Help Grow Business Reviews

Many companies resort to social media and email campaigns to help promote their business. Email campaigns can be highly effective, help you connect with your customers, encourage reviews, and acquire new customers. Therefore collecting your customers’ emails is a great start to building more revenue.  However, email campaigns are quickly being replaced with text message […]

A History of Online Reviews

Let’s go back in time for a second and review the history of online reviews and the advancement of exchanging advice online. Before this was popular, often we only had “word of mouth” to rely on for recommendations.  Where Did It Start? Interestingly, the history of online reviews began in 1999, and they were largely […]

Can You Get Sued for Leaving Negative Legal Reviews?

legal reviews

We’ve all been there. You had a terrible experience with a company, service, or business. You feel so wronged that you’re compelled to put your passion to use and write a scathing review. After all, that’s why reviews are there, right? To exercise our rights as the customer and the customer is always right – […]

GUEST POST: Is Responding to Healthcare Reviews a HIPAA Violation?

healthcare reviews

Like any other business, health care providers must navigate the challenges presented by their online reputation in the form of healthcare reviews.  Reviews on sites like HealthGrades, RateMDs, Vitals, and Yelp can greatly impact a provider’s bottom line, especially for smaller providers, as ninety percent (90%) of consumers use online reviews to evaluate providers. For […]