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Customer Feedback Online Reviews Reputation Management Review Management Yelp

A History of Online Reviews

Let’s go back in time for a second and review the history of online reviews and the advancement of exchanging advice online. Before this was popular, often we only had "word of mouth" to rely on for recommendations. Where Did It Start? Interestingly, the history…

Golda CriddleSeptember 7, 2021

Brand Awareness Brand Management Customer Feedback Online Reviews Reputation Management Review Management

Can You Get Sued for Leaving Negative Legal Reviews?

We’ve all been there. You had a terrible experience with a company, service, or business. You feel so wronged that you’re compelled to put your passion to use and write a scathing review. After all, that’s why reviews are there, right? To exercise our rights…

Golda CriddleAugust 24, 2021

Brand Awareness Brand Management Customer Feedback Healthcare Reviews Online Reviews

GUEST POST: Is Responding to Healthcare Reviews a HIPAA Violation?

Like any other business, health care providers must navigate the challenges presented by their online reputation in the form of healthcare reviews. Reviews on sites like HealthGrades, RateMDs, Vitals, and Yelp can greatly impact a provider’s bottom line, especially for smaller providers, as ninety percent…

Golda CriddleAugust 16, 2021

Customer Feedback Google Online Reviews Reputation Management Review Management

Five Reasons Google Removes Reviews

We all know the importance of Google reviews. However, you might be regularly checking for new ones, but unfortunately, you can’t find them. Google is arguably one of the most important review platforms. At ReviewInc we understand the importance of having a good online reputation…

Golda CriddleJuly 30, 2021

Brand Management Customer Feedback Fake Reviews Reputation Management Review Management Uncategorized

How to Track Down Fake Users Leaving Negative Feedback

Reviews give customers the ability to vocalize their opinion and experience about a company, however fake reviews and negative feedback can really hurt your business. What kind of feedback do you see when you search your business? Positive or Negative? However, negative feedback might not…

Golda CriddleJuly 14, 2021

Brand Awareness Brand Management Customer Feedback Online Reviews Reputation Management Reputation Management Platform Review Management Review Management Software

How to Handle Blank One-Star Reviews

Your business may have received a 1-star review, and of course, it isn’t delightful. Rather it is dreaded. However, consider what if you had several with no actual feedback? Several one-star ratings are tanking your overall average, hindering your brand image, and damaging your rankings.…

Golda CriddleMay 10, 2021

Customer Feedback Facebook Google Online Reviews Reputation Management Platform Review Management Software

Is the 5 Star Rating System Accurate?

Star rating systems are the basis for gauging whether to buy a product or use a service for many consumers, but are they accurate? It’s become the staple research we do when making any purchase decision, making it imperative for companies to manage their online…

Golda CriddleApril 26, 2021

Customer Feedback Online Reviews Reputation Management Reputation Management Platform Review Management Review Management Software

Why We Don’t Recommend Review Gating

Review gating is a form of asking for reviews based on a guaranteed high rating. We know how critical online reviews are for your business. Many will go to extreme lengths to improve their online reputations. You’ve probably heard of fake reviews, but not…

Golda CriddleApril 12, 2021

Brand Awareness Brand Management Customer Feedback Online Reviews Review Management Review Management Software

How Has the Mask Mandate Impacted Reviews in 2021?

Online reputation has become a significant way businesses rely on for marketing. Reviews are the primary way people choose a business to work with or a restaurant to try. 93% of customers read online reviews before buying a product, showing how heavily people rely on…

Golda CriddleMarch 19, 2021

Brand Management Customer Feedback Online Reviews Reputation Management Review Management Software

How to Respond to Negative Reviews

Wondering how to respond to negative reviews? Despite all your efforts to provide excellent customer service, businesses inevitably experience negative reviews at some point. Getting negative reviews can be frustrating. Facing personal error is challenging and many don't like confrontation. Business success also heavily relies…

Golda CriddleMarch 3, 2021

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