Veterinary Office Communication Software
Streamline Your Practice with Key Communication Tools
Enhance visibility and reputation with all-in-one communication software for veterinary offices. Drive leads, manage reviews, and engage clients.
Essential Tools for Your Veterinary Office
- Online Review Monitoring: Keep a close eye on what clients are saying across various platforms.
- Review Requests: Automatically prompt pet owners to share their experiences.
- Messaging: Streamline communication with pet owners through efficient messaging systems.
- Social Engagement: Actively engage with your client community on social media platforms.
- Testimonial Widgets: Showcase glowing client testimonials directly on your website.
Manage Calls & Prioritize Patients
Need help checking in clients?
With an increase in pet adoptions, the demand for convenient veterinary services has risen. According to the Washington Post, about 80 percent of veterinary clinics the AVMA surveyed now provide curbside care.
Save time on fewer phone calls and voicemails with touchless communication software from ReviewInc. Easy two-way texting improves the experience for both pet care professionals and pet owners, leading to superior care and satisfied clients.
What are the Challenges of Veterinary Services?
Lots of Calls
Lots of time spent on phone calls and voicemails.
Busy Phones
Customers complain about phone lines being tied up.
Face-to-Face
Requires lots of face-to-face contact.
Follow Ups
It’s tedious to remember to send follow-ups to ask for a review after the service.
Auto-Communication Tools for Veterinary Services
Check In and Notify are the communication software from ReviewInc that creates a connection between pet owners and veterinary offices.
Using forms and messages that can include photo and video so that the pet owner can easily drop off the pet for an appointment without physical contact, send text updates and requests on the pet’s condition and collect feedback.
Let’s walk through Carla’s experience using ReviewInc
Quick Booking
Carla can book an appointment for her cat Hobbes directly through their website vs. the old way – calling to book an appointment.
Automated Confirmation
After she fills out the form, she receives a confirmation text from a number that she can use to communicate directly with Pet Care Clinic throughout the process vs. having to call to communicate with the office.
Real-Time Texting
Carla can text with the Pet Care Clinic in real-time to set up a convenient time for her appointment with this text chain.
Status Page
Carla can also use the Status Page to see all the stages of her appointment and see where she is in the customer journey.
Curbside Pickup
When Carla checks in, she receives the following text, which lets her know about the short wait for the curbside pickup of Hobbes. The exact process is followed with pickup, avoiding unnecessary phone calls
Up-sell Services
During the appointment, the Pet Care Clinic texts Carla to ask if she would like Hobbes’ nails trimmed for an extra fee, and she responds to agree to the additional charge. The Pet Care Clinic could also text Carla if there was an emergency vs. having to call.
Follow up Review
When Carla is at home, happy with her pet, she receives another text asking for feedback about her experience, saving the Pet Care Clinic from having to follow up for a review.
What are the Benefits of Communicate?
So, all the receptionist at the Pet Care Clinic had to do for Carla was
Have three brief conversations with her (one planned, two spontaneous) via text
Add her appointment time and change it when she said she would be late
Click the “Next Stage” button three times
And she can do that from a single page and without a phone.
Communication and Interaction
On the receptionist’s side, the system is simple and easy to navigate. Any work that can be automated is, freeing them up to focus on their conversations with Carla and other clients. It prevents mountains of repetitive phone calls and unites all aspects of the job on one platform. The system is excellent and efficient.
On the client side, the system feels personal and special – they have a direct line to ask questions on and chat with representatives from. The system is excellent because it feels personal.
Communicate is the perfect balance between automation and interaction.
What are the Features of Communicate?
Contactless Forms
Contactless Forms can be embedded into veterinary office website or blog with copy/paste HTML; can book an appointment by smartphone.
Photo Exchange
Can exchange photos, videos and documents electronically on a secure server for better communication.
Reminders, Updates, Curbside Pickup
Communicate by automating notifications can send appointment reminders, and pet care updates, curbside pickup parking spot location and time, and vaccine updates from one portal.
Automatically Request Feedback
Can automatically request feedback and public reviews with timed delay to attract new customers with improved business ratings.
Customizable
Process is fully customizable to any veterinary offices’ needs.
Keep Contact Details for Marketing
Contact information can be stored for further marketing purposes.
Multi-Language Support
Multi-language forms support over 24 languages including custom field values.
Have questions?
Our team has answers.
