What are the Top 5 Customer Review Sites?

There are thousands of review sites out there for every kind of business. Over the years, the industry has grown enormously.

It’s often hard to keep track of every review. However, some review sites deserve more attention as they bring the most traffic and viewership.

We’re going to rate the top customer review sites based on traffic and percentage.

You might be surprised at what the top three are or at least what order they come in.

Here are the top five customer review sites online!

Google My Business

best review sites

If you’ve been reading our blog for a while, you know we’ve talked quite a bit about Google My Business. It has a significant impact on your business ranking on Google and how customers view you overall.

Google My Business is the number one platform for customer reviews. Think about it, and we Google everything. It’s our primary source of searching for anything, and Google dominates the search engine industry.

It’s no surprise (or maybe to some!) that Google My Business ranks number one for customer review sites. Regardless, it’s imperative to ensure your website is updated and has the correct information whenever people search for your business.

It’s also important to either monitor your Google My Business page or use a reputed software company to monitor you and help maintain a positive reputation online.


Another tech company we can’t get enough of is Amazon. Amazon is the perfect resource for e-commerce reviews or any products. When it comes to e-commerce, Amazon leads the way in customer reviews. Most people will use Amazon when researching a product before buying. People strongly trust Amazon reviews.


You might only think of Facebook as a way to argue with the internet or stay in touch with old friends, but it’s easy to forget the power of Facebook and its review platforms.

It’s not usually the first idea whenever we think of reviews; Facebook is known for so many different things. However, the platform itself is immensely dominant in many aspects of our lives and the business sector. Of course, reviews will hold a substantial weight.


You’d think Yelp would be at the top of the list, but it’s made its way to the bottom of the list. Although most people view Yelp as the pioneer for online reviews, they’ve taken a seat since customer reviews have branched into several categories or specificities. 

People use Yelp, but it’s often compared with other sites, like Google. Many people have resorted to looking at several sites versus just one for purchasing decisions.

Trip Advisor

best reviews website

Trip Advisor is a huge company with lots of power of reviews and ratings within the travel sector. Anything related to travel, tours, explorations, etc., can be rated. It’s arguably the most trusted website for reviews regarding travel experiences. They’ve pioneered the industry and made themselves a household name. 

While Google is usually a primary choice, if someone looks explicitly for travel-related information, the direct option is to check out Trip Advisor.

Manage These Platforms with Software

As you can see, there are many important review sites, and we named the top five. However, others exist, and future ones will enter the equation, so how can you manage it all?

Using online reputation software is the easiest way to manage your online reviews. Plus, it frees up extra time to attend to your business and provide excellent customer service. 

Online reputation software, like ReviewInc, monitors all online reviews on all platforms. It allows for immediate attention to help reduce negative consequences. Your customers can get their issues resolved while protecting your online presence.

With review management software, you can rest assured that your review platforms will be taken care of and managed properly. You don’t have to worry about future review platforms because the software will monitor those as well. Keep your online reputation safe!

Whether you choose to manage online reviews manually or use online reputation software, you will have to consider your online presence to keep your business running.