reputation score

What is a Reputation Score?

Just like you have a credit score based on your financial credibility, your business has a Reputation Score. This reputation score measures how much customers trust your brand online on a scale, which is primarily based on your online listings and reviews.

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What is my reputation score?

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what is your reputation score

What are some ways I can improve my reputation score?

  • Along with organizing your listings, you also need to be aware of all reviews online to know what people are saying about your business so you can increase your reputation score.
  • If your business has a negative review, you should respond politely publicly to show that your business values customer satisfaction.
  • Alternatively, you can also respond to negative reviews privately to resolve the issue and ask to review your business again once they are satisfied.
  • You will proactively encourage happy customers to write positive reviews and then share them on your business’s social media and website, which increases your reputation score, especially on Google.
  • Review management software makes all of the above easy.

Need help with your reputation score?

Business Insights and Listing Alerts

ReviewInc lists all your business listings together so that you can view and update them all easily and quickly.

Review Tracking

The software features tons of data on your business reviews–how many reviews you’ve received each month, star average, review count, and your reputation score.

Multiple Response Pages

The software is integrated with Facebook and Google so you can reply to reviews directly from your dashboard with easy to use click through links. This eliminates the need to memorize multiple logins and passwords.

Private Feedback Response Management

Customers are directed to provide private feedback so that you can address their concerns directly. When they leave positive feedback, you can easily display it on your business’s website as a testimonial.

Collecting New Reviews and Automated Review Requests

Businesses can create customizable email or text campaigns to send to contacts that ask how their experience was and provide a link to leave a review.

Sentiment Analysis

Identifies words that customers are using the most in reviews which can provide ideas for new marketing campaigns or areas of improvement.

reputation obstacles

What is Holding You Back?

  • Why do reviews matter? What makes them important? 90% of customers say their buying decisions are influenced by online reviews and 80% of customers say they will try a business that has 4 stars or more.
  • According to the Search Engine Journal, when a site goes from having zero reviews to having 30, it can result in a 25 percent increase in orders. 100 reviews can result in a 37 percent increase.
  • In one study involving 30,000 sites, investing in reviews increased organic traffic from 5500 to 8000 in nine months.

Picture This

You have your reputation score with the detailed report, you know where your business stands, and you even have data on your competitors! With everything, you can see areas within your business that need improvement and take action immediately.

reputation report card

Do you need help increasing your reputation score?

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Don’t know your reputation score?

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