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15 Facts About Online Reviews For Small Business Owners

Keeping up with the trends is what keeps your brand and your business afloat and valuable to your potential customer. Let’s face it, those that do, succeed and those that don’t – well you already know. Look at Madonna – the mega superstar for example.…

neil@smokestudios.co.zaAugust 27, 2018

Online Reviews Reputation Management Review Management Review Management Software Studies / Surveys

Management Software for Review Sites

The internet has taken over every part of our lives. It helps us connect with friends and family while providing information, access and entertainment. But one surprising thing that has happened in the past several years is the aggregated knowledge and wisdom that are review…

neil@smokestudios.co.zaMarch 10, 2018

Facebook Online Reviews Reputation Management Studies / Surveys

Why Customer Feedback on this Review Site is So Critical

It's no secret that Facebook's user base is growing with over 1.5 Billion Monthly users. It's also no secret that Facebook's Daily Active Users (DAUs), representing 66% of their monthly active users has been growing steadily. But there is a much bigger story here that…

neil@smokestudios.co.zaJuly 22, 2016

Online Reviews

When Do Customers Write Reviews?

Recent ReviewInc studies have shown how critical feedback and reviews are to a business's revenue and growth. Useful feedback and reviews are critically valuable, however, gathering reviews presents challenges. A new study shows just how difficult it can be to obtain feedback and reviews, as well as the best way…

neil@smokestudios.co.zaMarch 8, 2016

Uncategorized

SURVEY: Why DON’T People Write Reviews?

In a survey comprised of 1,160 customers, 59.6% male, and 40.4% female, it was found that what inhibited people from posting an online review was: When sorted by age groups, the findings got more interesting. Below, you can see that people aged 55-64 reported 'Unwanted…

neil@smokestudios.co.zaFebruary 4, 2015

Uncategorized

What’s Better Than a Super Bowl Ad for Your Business?

These days, running an ad during the Super Bowl can cost upwards of four million dollars for a 30-second spot. While this gives you a large amount of exposure, it also can do a lot of damage to your wallet. There are two main types…

neil@smokestudios.co.zaJanuary 30, 2015

Studies / Surveys

What’s the Most Effective Source of Advertising? (Hint: It’s not your website)

In a ReviewInc survey conducted in late November of 2014, with 2,042 respondents comprised of 63% males and 37% females, it was shown that 36.4% most preferred to consult reviews on Google+, Yahoo, Yelp, etc. before making a business service purchase decision. In the same survey…

neil@smokestudios.co.zaJanuary 28, 2015

Uncategorized

Low-Tech Customer Feedback

A sign displayed at a local Albertsons soliciting feedback. We recently got a grin from a sign displayed at a local Albertsons asking patrons to give their feedback. It looked very low-tech; almost like an elementary school science fair poster. Perhaps that was intentional, but hey,…

neil@smokestudios.co.zaJanuary 26, 2015

Uncategorized

STUDY: 86% of Consumers Willing to Pay More for a Service Provider With Higher Ratings and Reviews

A recent survey comprised of 1,239 random adults in the United States was conducted to determine the influence of online reviews in the selection process of residential services, and here’s what was found: - A heaping 86% stated they were willing to pay more for…

neil@smokestudios.co.zaJanuary 21, 2015

Uncategorized

Umami Burger – Turning Collecting Feedback Social

The Manly Burger A popular burger chain, Umami Burger, has taken collecting feedback and turned it into a social activity. After your meal, you are given a token like the one pictured here. Then, you are instructed to insert the token into a jar by the…

neil@smokestudios.co.zaJanuary 12, 2015

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