Negative Review Management Software
Handling Negative Reviews
Negative feedback isn’t the end; use it to your advantage. Find out how engaging with negative reviews and increasing positive reviews can lift your revenue.
The Impact of Negative Reviews
One of the most common problems business owners and executives face is dealing with the impact of a negative review. Negative reviews are detrimental to businesses because they deter consumers. However, you can’t afford to simply ignore them.
There are several ways to handle negative reviews with varying degrees of cost and effectiveness. For the most part, it is time-consuming and costly to remove them. And, the odds are against you that you will be successful.
A better solution is to respond to the review.
Have More Good than Bad
However, there is an even more effective method of negative reputation management–counter bad reviews with many more balanced and positive ones.
With ReviewInc, this takes little effort, the success rate is far higher, the cost is far lower, and the investment pays dividends to your business!
Reviewers are Motivated by Negative Emotions
A study conducted by Pepperdine University found that negative reviews are frequently motivated by negative emotions, which isn’t surprising given the natural tendency to vent our frustrations. Fortunately, the study also reveals that those who leave negative reviews usually do so only once.
Ask and You Shall Receive
Encouraging satisfied clients or patients to leave reviews can be challenging, as they often remain silent. Yet, a simple invitation can prompt them to act.
ReviewInc’s approach to managing negative reviews simplifies this. Our email and text-based review requests, and AI-powered tools make it easy for happy customers to leave positive reviews. This approach to managing reviews helps your business’s reputation receive the positive boost it deserves.
Let ReviewInc Handle it All
ReviewInc’s service handles the prompting, tracking, and management of this process so you don’t have to. Schedule a free consultation about your business reputation and learn how we can help you improve your overall online presence.
Below are Some Tips on How to Handle Negative Reviews
Calm Down
Remember to give yourself some time to calm down before you respond to a negative review. The last thing you want is to write something you’ll regret in the heat of the moment.
Does the Review Have Merit
After you’ve taken some time to relax, read through their review and see if there is some merit to what they are saying.
Always Say Thank You
Regardless of how you feel, take time to thank them for their feedback. Then offer to try to resolve the issue with them and invite them back to improve their future experience.
Learn and Improve
If they are still unhappy with you and unwilling to take you up on the opportunity to make things right, let it go. Take it in stride as an opportunity for improvement, then actually work to improve for your future customers.
Have questions?
Our team has answers.
