Get More Dentist Reviews
Improve your reviews. Attract more patients. Grow your practice.
Why Reviews Matter
It’s no secret that reviews are important to consumers—especially when it comes to services like healthcare and dentistry. In a survey by Consumer Guide to Dentistry, 68% of respondents said dentist reviews were “extremely important” when searching for a new dentist.
It’s vital for you to know what patients are saying about your practice. Addressing both positive and negative reviews right away can help you ensure potential patients see your business in a positive light.
ReviewInc’s cutting-edge dental reputation management software can help you get better reviews and grow your practice.
Why It’s Tough to Manage Reviews on Your Own
Upset patients are more likely to leave a review.
Angry patients are more likely to write reviews than satisfied ones, so your practice may have more negative reviews than positive ones. Even if most patients are happy with your service, negative reviews can unfairly sway how potential patients view your practice.
You may not even be aware of negative reviews.
There are so many review sites today that you may not see a negative review until weeks or months after it’s posted—if you see it at all. ReviewInc can help you identify negative feedback that may have gone unnoticed, allowing you to address it promptly and professionally.
It’s time-consuming to manage reviews.
It takes time to track all the review sites and respond to individual reviews. ReviewInc’s dentist software for online reputation management can save you time by displaying reviews from different review sites in real time, making it easier to respond.
ReviewInc Makes It Easy to Manage Your Online Reputation
Automatic Review Alerts
ReviewInc sends alerts any time a patient leaves feedback. This allows you to respond quickly and address negative reviews that could hurt your reputation.
Get New Reviews
ReviewInc has a flexible, mobile-friendly review campaign flow that helps you get more reviews on the sites that matter most to patients.
Review Tracking
All reviews for your dental practice are displayed in one place, helping you streamline your workflows and easily see reviews across sites.
Flexible Reporting
ReviewInc provides multiple charts on competitors, your dental practice reviews, SEO, and more to serve your practice’s needs.
Build a Better Patient Experience
Contactless Check-In
Welcome your patients with contactless check-in to your dental office.
Data Collection
Securely collect data—including photos and videos—as patients check in to mitigate new customer orientation.
Custom Welcome Page
Create a custom welcome page with QR codes, social media links, custom fields, and more.
Automatic Review Requests
Automate requests for reviews and ratings with ReviewInc reputation management software (additional fee).
What Is Reputation Management for Dentists?
Online reputation management for dental practices involves monitoring online reviews for each of your locations and engaging with your patients online. The dental industry is highly competitive, which means you need to proactively manage how patients see your business.
It’s important to keep a close eye on reviews across sites. You can improve your online reputation by:
- Promoting positive reviews
- Addressing negative reviews
- Maintaining accurate business listings
- Cultivating an active social media presence
A dentist’s online reputation matters. By taking these proactive steps, you can attract more patients and grow your business.
It’s important to address negative reviews. But how you respond to negative feedback is just as important. Most people don’t expect a business to have 100% perfect reviews. They do expect a business to respond professionally and address a patient’s concerns, however.
When you show a good faith effort to resolve a patient’s issue and avoid combative or defensive responses, you’re demonstrating integrity and a commitment to customer service.
Benefits of Review Management for Dental Practices
Builds trust and credibility
When potential customers see positive reviews and active engagement, they’re more likely to trust your business.
Better online visibility
Online reputation management is part of your overall SEO (search engine optimization) strategy. When you actively manage and promote positive content, it’s more likely to rank high in search engine results, increasing your business’s online visibility.
More business
Patients today routinely research practices before deciding. If your business has a stellar online reputation, it can influence potential customers and lead to increased sales.
Glean insights
Tracking what patients are saying about you online helps you know how customers perceive your practice. This feedback can provide insights into areas for improvement, leading to better customer experiences.
Damage control
Everyone makes mistakes, but in today’s online world, a single error can spiral out of control. Managing your online reputation gives you greater control, making it easier to address negative feedback and communicate with customers in real time.
Cost-effective marketing
A strong online reputation is effectively a passive marketing tool. Word of mouth, positive reviews, and testimonials can influence potential customers without the traditional costs of advertising.
Gain loyalty
Actively engaging with customers online helps foster a positive online community. It’s part of a broader strategy to build lasting relationships with customers who in turn will not only return for repeat business but also advocate for your brand.
Take Control of Your Online Reputation
ReviewInc’s dentist review software makes it easy to respond to reviews for your dental practice. Our software lets you thank happy patients who leave positive reviews. It also allows you to address negative reviews right away, so prospective patients hear both sides of the story.
The more positive reviews you have, the more you drown out negative ones. ReviewInc’s dentistry review software also allows you to ask patients for private feedback, which is often a more accurate representation of a dentist’s reputation.
More Patients, More Business
With so much information at your fingertips, ReviewInc makes it easy to manage your dental reputation, review customer sentiment, review listings, and more.
And when prospective patients see great reviews, they’re more likely to become part of your practice and return year after year.
FAQ
Why is it important for dental practices to manage online reviews?
Review management involves monitoring and responding to customer reviews posted online about your brand. This includes dedicated review sites like Trustpilot as well as Google reviews and social media channels.
Which review sites should I track?
You should track as many review sites as possible, but especially the big players like Google or Facebook. ReviewInc’s platform offers seamless integration with multiple platforms, from Google to Salesforce.
Should I respond to negative reviews?
Yes, ignoring negative reviews—even if they’re unfair or unjustified—will not make them go away. You should promptly respond to negative reviews. This not only gives you a chance to address the patient’s concerns or complaints, but it also gives you an opportunity to tell your side of the story.
Responding to negative reviews tells prospective patients you care about customer feedback and are willing to make things right for your patients. Also keep in mind that most people are skeptical of perfect or near-perfect ratings, so one or two negative reviews among mostly positive ones can make your business seem more “real.”
Does it matter how many reviews my practice has?
Yes. Research shows that more than half (60%) of customers are influenced by the number of reviews a business has. The more reviews you have, the better. ReviewInc can help you get more reviews and streamline the process, making it easier to manage your reputation online.
What are some ways to ask for a review?
Businesses are getting clever about where, when, and how they ask their customers for reviews. There are lots of ways to solicit reviews from your customers, from SMS texts to social media posts to in-person requests, and even on a receipt or invoice.
Have questions?
Our team has answers.
