Contactless Test Drive Software
Track customers with contactless software, gather information easily for a better customer experience.
Communicate is available for a separate extra fee from ReviewInc reputation management software.
Contactless Test Drive Experience
A game-changing shift impacting the car dealership industry is the rise of contactless delivery. Customers value the importance of test driving a car before making a purchase, but in today’s world, safety and convenience is also at the top of their list.
Dealerships are adapting to these changing needs by offering contactless test drives, including the ability to test drive cars at home. This allows customers to try out vehicles in a low-pressure environment.
Auto dealers need contactless test drive experiences for consumers.
How Can ReviewInc Help
Communicate is here to help with the customer service experience at auto dealerships with contactless check-in, encrypted file-sharing, and text notifications to automate the process of buying a car.
What are the Challenges of Buying a Car?
Test Driving
You can only get so far reading car reviews; a car needs a test drive.
Paperwork
Too much paperwork.
On Site Sales
Traditionally, most purchases are made in person at a dealership.
How Can ReviewInc's Communicate Make Buying a Car Easier?
Notify from Communicate is a customizable, automated communication tool that tracks every step in the customer-facing processes with interactive web-based forms, emails, and text messages. With a few easy steps, your auto dealership can create a customized car purchase experience, including test drives.
Here's How Customer Service Software Communicate Can Help
After Booking
After booking an appointment at a car dealership, customers can use Check In upon arrival to share what vehicle they are interested in.
Secure Agreement Form
To test drive a car, customers can fill out a Test Drive Agreement from their cell phone, complete with options to take pictures of confidential information such as driver’s license and insurance.
Dynamic Review Flow
After test driving, customers can receive notifications to book another session or write a review of the car dealership.
What are the Benefits of Notify?
Automated Notifications
Automated notifications can send appointment reminders, information on technician and repair, and updates on technician location, ETA.
One Portal Communication
Communicate with homeowners and technicians from one portal.
Exchange Photos, Videos and Documents
Can exchange photos, videos, and documents electronically on a secure server for better communication.
Automated Review Requests
Can automatically request feedback and public reviews with a timed delay to attract new customers with improved business ratings.
Geofencing
Check In forms can be restricted to the home area to ensure the correct technician arrives.
Multi-Language Forms Support
Multi-language forms support over 24 languages including custom field values.
Have questions?
Our team has answers.
