Communication Software for Veterinary Offices

Check In and Notify from ReviewInc are communication software that veterinary offices can use for bidirectional communication between pet owners and office employees to book appointments, send updated information, and add additional services to ensure exceptional care for pets.

Features include…

  • Easy-to-fill out check in form for pet owners with the ability to share pictures and videos of the pet’s health condition
  • Send real-time text updates to change appointment times and add additional services instead of wasting time on the phone
  • After service is complete, automated follow-up can be sent for a review
  • A GREAT pet care experience!

As the pandemic surges on, many are still working from home and have adopted a furry friend to keep them company. With more adopted pets comes the need for contactless veterinary services.

According to the Washington Post, about 80 percent of veterinary clinics the AVMA surveyed now provide curbside care.

Need a tool to help with curbside veterinary services? Save time on phone calls and voicemails with touchless communication software from ReviewInc.

Easy two-way communication by texting makes the experience the best it can be, which ultimately leads to the best pet care and happy pet owners.

Interested in learning more about Check In and Notify?

What are the challenges of Veterinary Services?

  • Lots of time spent on phone calls and voicemails
  • Customers complain about phone lines being tied up
  • Requires lots of face-to-face contact
  • Its tedious to remember to send follow ups to ask for a review after the service

How can the software Check In and Notify automate communication for Veterinary Services?

Check In and Notify are software that creates a connection between pet owners and veterinary offices using forms and messages that can include photo and video so that the pet owner can easily drop off the pet for an appointment without physical contact, send text updates and requests on the pet’s condition and collect feedback.

Let’s run through Carla’s experience with the Pet Care Clinic using Check In and Notify.

customer communication software
  • Carla can book an appointment for her cat Hobbes directly through their website vs. the old way – calling to book an appointment.
  • After she fills out the form, she receives a confirmation text from a number that she can use to communicate directly with Pet Care Clinic throughout the process vs. having to call to communicate with the office.
  • Carla can text with the Pet Care Clinic in real-time to set up a convenient time for her appointment with this text chain.
  • Carla can also use the Status Page to see all the stages of her appointment and see where she is in the customer journey.
  • When Carla checks in, she receives the following text, which lets her know about the short wait for the curbside pickup of Hobbes. The same process is followed with pickup, avoiding unnecessary phone calls.
  • During the appointment, the Pet Care Clinic texts Carla to ask if she would like Hobbes’ nails trimmed for an extra fee, and she responds to agree to the extra charge. The Pet Care Clinic could also text Carla if there was an emergency vs. having to call.
  • When Carla is at home, happy with her pet, she receives another text asking for feedback about her experience, saving the Pet Care Clinic from having to follow up for a review.

What are the benefits of Notify for veterinary services?

So, all the receptionist at the Pet Care Clinic had to do for Carla was:

  1. Have three brief conversations with her (one planned, two spontaneous) via text

  2. Add her appointment time and change it when she said she would be late

  3. Click the “Next Stage” button three times

And she can do that from a single page and without a phone.

On the receptionist’s side, the system is simple and easy to navigate. Any work that can be automated is, freeing them up to focus on their conversations with Carla and other clients. It prevents mountains of repetitive phone calls and unites all aspects of the job on one platform. The system is excellent and efficient.

On the client side, the system feels personal and special – they have a direct line to ask questions on and chat with representatives from. The system is excellent because it feels personal.

Communicate is the perfect balance between automation and interaction.

What are the features of Check In and Notify?

Contactless Forms can be embedded into veterinary office website or blog with copy/paste HTML; can book an appointment by smartphone
Can exchange photos, videos and documents electronically on a secure server for better communication
Communicate by automating notifications can send appointment reminders, and pet care updates, curbside pickup parking spot location and time, and vaccine updates from one portal
Can automatically request feedback and public reviews with timed delay to attract new customers with improved business ratings
Process is fully customizable to any veterinary offices’ needs
Contact information can be stored for further marketing purposes
Multi-language forms support over 26 languages including custom field values

Talk to us to see how Check In and Notify can improve your veterinary care experience!