Brand Management Archives - Page 4 of 4

Online Reviews Studies / Surveys

JD Powers Automotive Survey Asks About Yelp and Google Reviews

As we all know, online reviews are quite important. But it looks like a prominent marketing research firm is taking notice. Have you recently bought or leased a new car? You probably received dozens of questionnaires about the dealer, the car or the service department.…

neil@smokestudios.co.zaDecember 22, 2014

Online Reviews Press Release Uncategorized

Comcast to Allow Customers to Track and Rate Technicians

Comcast has never quite topped the list when it comes to excellent customer service. Horror story after horror story has surfaced as of late. Take this call, for example. But Comcast is making an effort to reconcile the previous bad-boy image that the public…

neil@smokestudios.co.zaDecember 16, 2014

Online Reviews Studies / Surveys Yelp

Patient Study on Online Reviews

A recent survey comprised of 4,620 U.S. patients was conducted to discover what sites they’re using, and how they’re using them, here’s what they found: •Significantly more patients (42%) are using online reviews in 2014 than in 2013, a 68% growth YOY. •Yelp is the most popular…

neil@smokestudios.co.zaDecember 12, 2014

Online Reviews Studies / Surveys Uncategorized

Does Bad Weather = Bad Reviews?

When it rains, it pours. Literally. It has been a pretty safe assumption that bad weather puts people in bad moods. But with new research from Georgia Tech and Yahoo! Labs, apparently it is reflected in online reviews for restaurants as well. “People love to…

neil@smokestudios.co.zaDecember 4, 2014

Uncategorized

Reputation Management: Is it Easier to Recover Your Reputation or to Maintain It?

Reputation management, at its very core, is the mitigation of what people are saying about you and how you are being perceived by the general public. So what happens when you are unable to keep this under control? As we all know, word can spread…

neil@smokestudios.co.zaNovember 26, 2014

Studies / Surveys Uncategorized

Rewarding Your Server for Good Service

Last week, one of our very own staff members here at ReviewInc noticed a couple very interesting things during a restaurant visit. One, the restaurant was utilizing old iPhones as part of their server payment books. Two, she noticed that at the bottom of her…

neil@smokestudios.co.zaNovember 21, 2014

Online Reviews Press Release Yelp

You’ve Just Been Yelped

You all are probably very familiar with the popular review site Yelp by now. The concept is fairly simple: you visit a business and you write a review about your experience. You can also add "tips" and photos if you'd like. But this experience is…

neil@smokestudios.co.zaNovember 14, 2014

Online Reviews Press Release

Consumers Now Able to Post Online Reviews to Better Business Bureau

There are plethora of different review sites to choose from when searching for online reviews of businesses, but what many don't realize is that you can't actually leave reviews on all of them. Many review sites often pull from other review sites (such as Bing…

neil@smokestudios.co.zaOctober 31, 2014

Videos

ReviewInc – Reputation Marketing

ReviewInc helps you determine how you can make reputation marketing work for you.

neil@smokestudios.co.zaOctober 23, 2014

Online Reviews Uncategorized

Online Reviews..in Reverse? Taxi Driver Leaves Scathing Reviews of His Own Passengers

We are all very familiar with the online review process. You visit a business. You either receive great or terrible customer service. Depending on how passionate you are about the level of customer service you received (or conversely, did not receive), you then perhaps choose…

neil@smokestudios.co.zaOctober 21, 2014

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